At Nira Health, we are committed to protecting your rights and ensuring that you receive high-quality, inclusive, and respectful mental health services. Below are your key rights and how you can exercise them.

1. Right to Quality Care

You have the right to receive high-quality mental health services in a respectful, dignified, and private manner, free from discrimination.Nira Health strives to provide accurate, supportive services tailored to your mental health and wellness needs

How to Exercise This Right: If you have concerns regarding the quality of your care, please contact us at info@nira-health.com.

2. Right to Non-Discrimination

Nira Health provides equal access to all services, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, mental health condition, or any other characteristic protected by law.

How to Exercise This Right: If you believe you have been subject to discriminationor if you wish to receive a copy of our comprehensive policy, contact us at info@nira-health.com. 

3. Right to Accessibility & Inclusive Services

We strive to ensure our services are accessible to all individuals, including those with disabilities. We use inclusive language, honor preferred names and pronouns, and ensure our digital platforms are accessible.

How to Exercise This Right: For accessibility concerns, contact us at info@nira-health.com.

4. Right to Provide Feedback

You have the right to provide feedback about your experience at Nira Health. Your input helps us improve our services.

How to Provide Feedback: Email us at info@nira-health.com or use the contact form on our website.

5. Right to File a Complaint or Grievance

If you have concerns about your care, privacy, or any aspect of our services, you have the right to file a grievance.

How to File a Complaint: Send your grievance via email to info@nira-health.com with your name, contact information, and a description of the issue. We will respond within 10 business days.If you wish to receive a copy of our comprehensive policy, contact us at info@nira-health.com. 

6. Right to Privacy & Confidentiality

You have the right to the confidentiality of your health information. Nira Health ensures secure handling of your data and respects your communication preferences.

How to Exercise This Right: To discuss privacy concerns, contact us at info@nira-health.com

7. Right to Access & Amend Personal Health Information

You have the right to access and request corrections to your health records held by Nira Health.

How to Exercise This Right: Contact us at info@nira-health.com to request access or amendments. Verification may be required.

8. Right to Request Restrictions on Use of Information

You may request limitations on how we use or disclose your information. While we will consider all requests, some restrictions may not be possible under law.

How to Exercise This Right: Send restriction requests to info@nira-health.com.

9. Right to Transparency in AI-Driven Decisions

Nira Health is committed to transparency regarding the use of artificial intelligence (AI) in consultative services. While AI assists in providing recommendations, all AI-generated insights are overseen by qualified professionals.

How to Exercise This Right: If you want more information on AI’s role in your care, contact us at info@nira-health.com.

10. Right to Receive a Copy of This Policy

You have the right to receive a copy of this Patient Rights Policy at any time.

How to Exercise This Right: To request a paper or electronic copy, email us at info@nira-health.com

By understanding and exercising these rights, you play an active role in ensuring your care is provided with dignity, fairness, and confidentiality. If you have any questions, please contact us at info@nira-health.com.